REFUNDS & RETURNS
At Little Grove, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, our easy and free return policy is here to help.
What is your return policy?
We offer free returns within 14 days of delivery. If you are not completely satisfied with your purchase, you can return it within this period for a full refund. Please note that returns are only accepted for unused products in their original condition and packaging.
How do I return an item?
Contact customer service
Receive a return label
After contacting customer service, you will receive a DHL or DPD return label via email.
Pack the item securely
Ensure the item is securely packed in its original packaging to prevent damage during transit.
Drop off at a Parcel Point
Attach the return label to the parcel and drop it off at your nearest parcel point.
Receive your refund
Once we receive the item in our warehouse, we will process your refund within 5 business days.
Can I exchange an item?
If you want to exchange an item, please follow the return process for the item you do not want and place a new order for the desired item. This ensures you get your new item as quickly as possible.
What should I do if I receive a wrong or damaged item?
If you receive the wrong item or a damaged product, please contact our customer service here. Be sure to include a photo of the wrong or damaged product so we can assist you more efficiently. We will provide instructions for returning the incorrect or damaged item and arrange for a replacement or refund.
How long does it take to process a refund?
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. After approval, your refund will be processed, and a credit will be applied to your original method of payment within a few business days. You will receive a confirmation email once the refund has been issued.
We aim to make your shopping experience as enjoyable and hassle-free as possible. Thank you for shopping with Little Grove!