FREQUENTLY ASKED QUESTIONS

Check most frequently asked questions here, if you still need help then please contact us at info@little-grove.eu or use our contact form.

Orders

1How do I place an order?

To place an order, browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the instructions to enter your shipping and payment information, then confirm your order. You will receive a confirmation email once your order is complete.

2How can I get an invoice for my order?
Invoices are automatically send after we have finalised your order. If you have not received your invoice after 10 days of delivery please contact us here to request your invoice.
3Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact customer service as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

4What should I do if I receive the wrong item or a damaged product?
If you receive the wrong item or a damaged product, please contact our customer service here. Be sure to include a photo of the wrong or damaged product so we can assist you more efficiently. We will provide instructions for returning the incorrect or damaged item and arrange for a replacement or refund.

Returns

1What is your return policy?

We offer free returns and a 14-day return policy. If you are not completely satisfied with your purchase, you can return it within 14 days of receipt for a full refund. Please note that returns are only accepted for unused products.

2How do I return an item?
To return an item, follow these steps:
  1. Contact our customer service to initiate the return process.
  2. You will receive a DHL return code via email.
  3. Pack the item securely.
  4. Visit your local DHL office and simply scan the return code; you do not need to print a return label.
3Can I exchange an item?

If you want to exchange an item, please return the item you do not like and place a new order for the desired item.

Shipping

1Which countries do you deliver to?

We deliver to the Netherlands, Belgium, Germany, and France.

2How quickly will my order be shipped?
Orders are shipped within 24 hours on working days. Orders placed during weekends or holidays will be processed on the next working day.
3How long will delivery take?
Delivery times vary depending on your location:
  • Netherlands: 1-2 working days
  • Belgium: 1-3 working days
  • Germany: 2-4 working days
  • France: 3-5 working days
4How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
5What if I’m not home when my package arrives?

If you are not home, the courier will leave a notice with instructions on how to collect your package or arrange a new delivery time.

Payment

1What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), iDEAL, Klarna, and bank transfers.

2Is it safe to use my credit card on your website?

Yes, our website uses secure encryption to protect your payment information. We are committed to ensuring your online shopping experience is safe and secure.

Products

1What are artificial Christmas trees made of?

Most artificial Christmas trees are made from polyvinyl chloride (PVC) or molded polyethylene (PE), which are types of plastic. Some high-end trees might use a combination of both materials to achieve a more realistic look.

2How long do artificial Christmas trees last?

With proper care, an artificial Christmas tree can last anywhere from 5 to 15 years. This makes them a cost-effective and environmentally friendly option in the long run.

3How do I choose the right size tree?

Measure the height of your ceiling and subtract about 12-18 inches to allow for a tree topper and stand. For width, consider the space you have available in your home. Slim trees are great for tight spaces, while full trees are better for larger rooms.

4What is the difference between a hinged tree and a hook-in branch tree?

Hinged trees have branches permanently attached to the center pole, which makes setup and takedown easier. Hook-in branch trees have individual branches that need to be attached to the center pole, which can take more time to assemble.

5Are pre-lit trees worth it?

Pre-lit trees are convenient as they come with lights already installed, saving time and effort. However, if the lights fail, it can be more difficult to replace them than on an unlit tree where you add your own lights.

6How do I set up an artificial Christmas tree?

Start by assembling the stand and base. Then, attach the sections of the tree, beginning with the bottom and working your way up. Fluff each branch to give the tree a full, natural appearance. Finally, decorate as desired.

7How do I fluff my tree to make it look fuller?

Separate each branch and spread out the tips. Bend the tips in different directions to cover gaps and create a more natural, full look.

8How should I store my artificial Christmas tree?

Disassemble the tree, and store it in a cool, dry place. Use a storage bag or the original box to protect it from dust and moisture. Ensure all parts are packed securely to prevent damage.

9My tree isn’t standing straight. How can I fix this?

Ensure that the stand is on a flat, stable surface. Adjust the screws or bolts on the stand to stabilize the tree. If the tree still leans, check if the sections are properly connected and aligned.

10Are artificial Christmas trees fire-resistant?

Yes, our trees are fire-retardant treated and meet the EN 71-2 safety standards. However, it is still important to follow general fire safety practices and keep your tree away from open flames and heat sources.

11Can I put real candles on an artificial Christmas tree?

It’s not recommended to use real candles on an artificial Christmas tree due to the fire hazard. Opt for LED candles or other safe, electric lighting options.

12Are artificial Christmas trees eco-friendly?

While artificial trees are reusable and can last many years, they are made from non-biodegradable materials and have a carbon footprint due to manufacturing and shipping. However, the longer you use your artificial Christmas tree, the less impact it will have compared to a real tree, which also has an environmental impact due to factors like tree farming, transportation, and disposal. This makes artificial trees a potentially more sustainable option if used for many years.

13Can artificial Christmas trees be recycled?

Recycling options for artificial trees are limited. Some components, like metal stands, can be recycled. Check with local recycling centers for specific guidelines.

14What is the French safety standard NF S54-200 for artificial Christmas trees?

The NF S54-200 safety standard in France ensures that artificial Christmas trees sold on the French territory meet specific safety requirements for the protection of the metallic ends of the main branches. This standard mandates that:

  • Artificial trees must not have any sharp points, and the ends should be bent to prevent injuries.
  • Each end of the tree must undergo testing to withstand a 60N traction force, equivalent to a six-kilogram weight to ensure that the branches can withstand the weight of decorations.

All our artificial Christmas trees comply with these safety standards to ensure a safe and enjoyable holiday experience for our customers.

Other questions

1Do you have a physical store?

Currently, we operate exclusively online, which allows us to offer you the best prices and widest selection of products.

2How can I stay updated on new products and promotions?

You can subscribe to our newsletter to receive updates on new products, special promotions, and exclusive offers. Simply enter your email address at the bottom of our website to sign up.