CUSTOMER SERVICES
Hi! How can we help you?
Frequently asked questions
1How quickly will my order be shipped?
Orders are shipped within 24 hours on working days. Orders placed during weekends or holidays will be processed on the next working day.
2How long will delivery take?
Delivery times vary depending on your location:
- Netherlands: 1-2 working days
- Belgium: 1-3 working days
- Germany: 2-4 working days
- France: 3-5 working days
3How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
4How do I return an item?
To return an item, follow these steps:
- Contact our customer service to initiate the return process.
- You will receive a DHL return code via email.
- Pack the item securely.
- Visit your local DHL office and simply scan the return code; you do not need to print a return label.
5What should I do if I receive the wrong item or a damaged product?
If you receive the wrong item or a damaged product, please contact our customer service here. Be sure to include a photo of the wrong or damaged product so we can assist you more efficiently. We will provide instructions for returning the incorrect or damaged item and arrange for a replacement or refund.